1. Introduction
This Cookie Policy explains how mePro ("we", "us", "our") uses cookies and similar technologies on our website, web application, and platform (collectively, the "Platform"). It should be read alongside our Privacy Policy and Terms of Service.
2. What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, remember your preferences, and provide reporting information. Similar technologies such as local storage, session storage, pixels, and SDKs are used for comparable purposes and are covered by this policy.
3. Categories of Cookies We Use
- Strictly Necessary , Required for the Platform to function: authentication, session management, security, load balancing, HIPAA-compliant access controls, and protection of Protected Health Information (PHI). These cannot be disabled.
- Functional , Remember preferences such as language, time zone, and UI choices to provide a personalised experience.
- Analytics , Help us understand aggregated, de-identified usage patterns to improve the Platform. We do not use analytics cookies to track PHI.
- Marketing , Used only on our public marketing pages (not within the clinical EHR) to measure campaign performance. We do not run advertising trackers inside the authenticated clinical experience.
4. Third-Party Services
Some cookies are set by third-party services we use to operate the Platform, including secure payment processing (Stripe, Apple Pay, Google Pay), infrastructure providers, and email delivery (SendGrid). These providers are bound by data processing agreements and, where applicable, Business Associate Agreements.
5. Managing Your Preferences
You can accept or reject non-essential cookies via our cookie banner the first time you visit. You may change your preferences at any time by clearing your browser storage or by clicking the button below to reopen the consent banner.
Most browsers also let you block or delete cookies via their settings. Note that blocking strictly necessary cookies will prevent the Platform from functioning correctly, including secure access to clinical records.
6. Cookies and PHI
mePro does not use cookies to store Protected Health Information. PHI is stored exclusively in our HIPAA-compliant backend systems with encryption at rest (AES-256) and in transit (TLS 1.2+).
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. The "Last updated" date at the top reflects the most recent version.
8. Contact
Questions about this policy? Contact us at info@mepro.ai.