Reminders that cut no-shows in half.
Automated email and SMS reminders sent at the optimal time before each session. Customizable templates, smart timing per client preferences, multi-language support — and clients can confirm or reschedule with a tap.
Why it matters
Fewer no-shows
Practices using mePro reminders report 50%+ reductions in no-shows within the first 3 months.
Smart timing
Optimal default timing (24 hrs + 1 hr before) plus per-client preferences for clients who want different cadence.
Compassionate tone
Templates written by therapists, for therapists — warm, not transactional. Customizable to your voice.
Every detail, designed for therapy.
Every capability inside this feature, ready to fold into your practice from day one.
Email + SMS channels
Both supported. Clients can opt for email only, SMS only, or both depending on preference.
Multi-stage reminders
24 hrs before, 2 hrs before, plus a confirmation request if not yet confirmed — customizable per client.
Reply-to-confirm
Client replies YES to confirm, NO to cancel. Auto-updates your calendar and triggers cancellation policy.
Template library
10+ tone-flexible templates: warm, brief, clinical, multilingual. Use as-is or customize.
Per-client preferences
Some clients want extra reminders, others want fewer. Set their cadence and channel in their chart.
Multi-language
Templates available in 15+ languages. Auto-selected based on client's profile language.
Three steps from sign-up to value.
Choose your defaults
Set practice-wide defaults: email + SMS, 24 hrs and 1 hr before session, your preferred template.
Per-client overrides
For clients with different needs (extra reminders, different language), customize in their chart.
Automatic from there
Every booked session triggers the reminder cadence. You only hear from it when a client reschedules.
See it inside the product.
Every feature folds into the calendar you already check, the client chart you already open, the inbox you already manage. No new tab to remember.
Reminders clients actually appreciate.
Reminder messages feel either spammy or robotic in most tools. mePro templates were written by therapists. They feel warm, brief, and human — and clients respond to them.
- Template library written by practicing therapists
- Reply YES/NO to confirm or cancel — no app required
- Auto-pauses when client cancels or you cancel session
- Reports track reminder open + reply rates
Frequently asked questions
Still curious? Reach out to info@mepro.ai or book a 30-minute walkthrough.
Are SMS charges included in the plan?
Solo Practice plan includes 500 SMS/month. Group/Clinic plans include 2,000/month. Additional usage is $0.02/SMS at cost.
Can clients opt out of SMS?
Yes, per CAN-SPAM and TCPA regulations. Clients can opt out at any time with one click; mePro tracks opt-outs and never sends to opted-out numbers.
Do reminders work for telehealth sessions?
Yes — telehealth reminders include the video session link so clients don't have to dig through their email at session time.
What about international SMS?
Supported for 60+ countries. International SMS costs vary by country and are passed through at our cost.
Will SMS reminders show my practice name as the sender?
On Solo Practice plans, SMS comes from a shared pool number with your practice name prefixed. On Group/Clinic plans, you can connect a dedicated number with full sender ID branding (verified through TCR for US regulations).
Can I customize reminder wording per service type?
Yes. Per-service templates let you customize wording for intake vs follow-up, individual vs couples, in-person vs telehealth. Variables like {client_first_name}, {session_time}, and {session_type} interpolate per send.