A 60-second device check prevents the most common telehealth hiccups. Run it before your first session on any new device.
Run the device check
- 1Open Settings → Telehealth → Test devices, or use Test setup inside the video room.
- 2Select the correct camera, microphone, and speakers.
- 3Confirm you can see yourself and the mic meter moves when you speak.
- 4Run the connection test to check your bandwidth.
If something isn't working
- Grant your browser camera and microphone permission when prompted.
- Close other apps that may be using the camera (Zoom, FaceTime, Teams).
- Use Chrome, Edge, or Safari on a stable connection for best results.
- Switch to a wired or stronger Wi-Fi connection if video looks choppy.
Tip: Wired ethernet or sitting close to the router noticeably improves call quality over a weak Wi-Fi signal.
Frequently asked
Which browsers are supported for telehealth?
+
Recent versions of Chrome, Edge, and Safari are fully supported on desktop and mobile. Make sure your browser is up to date for the smoothest experience.
Was this article helpful?